1. Who We Are
Monlavero is a platform for entrepreneurship education based at Kortestraat 16, 6811 EP Arnhem, the Netherlands. We are registered with the Dutch Chamber of Commerce (KvK) under number 73841629. Our VAT identification number is NL347322847B60. You can reach us at info@monlavero.com or by telephone at +31 26 354 3100.
Monlavero is the data controller responsible for the personal data processed through this website and our services, as defined under the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (Uitvoeringswet AVG).
2. What Data We Collect
We collect personal data only when you actively provide it to us or when it is generated through your use of our website. The categories of data we may collect include:
- Contact information: name, email address, telephone number
- Message content submitted through our contact form
- Technical data: IP address, browser type, pages visited, time spent on pages
- Cookie data as described in our Cookie Policy
We do not collect sensitive personal data such as information about health, religion, political views or financial account details.
3. How We Use Your Data
We process your personal data for the following purposes:
- To respond to enquiries submitted through our contact form
- To provide information about our courses and coaching services
- To improve the functionality and content of our website
- To comply with legal obligations applicable to our business in the Netherlands
We process your data on the following legal bases under the GDPR: your consent (Article 6(1)(a)), the performance of a contract or pre-contractual steps (Article 6(1)(b)), and our legitimate interests in operating and improving our services (Article 6(1)(f)).
4. How Long We Retain Your Data
We retain personal data only for as long as necessary for the purpose for which it was collected. Contact form submissions are retained for a maximum of two years. Technical and analytical data is retained for up to thirteen months. We delete or anonymise data when it is no longer needed.
5. Who We Share Your Data With
Monlavero does not sell your personal data to third parties. We may share data with service providers who assist us in operating our website and services, such as hosting providers and email service providers. These parties process data only on our instructions and under appropriate data processing agreements. All processors are located within the European Economic Area or operate under adequate safeguards as required by the GDPR.
6. Your Rights Under the GDPR
As a data subject, you have the following rights:
- Right of access: you may request a copy of the personal data we hold about you
- Right to rectification: you may request correction of inaccurate data
- Right to erasure: you may request deletion of your data under certain conditions
- Right to restriction of processing: you may request that we limit how we use your data
- Right to data portability: you may request your data in a structured, machine-readable format
- Right to object: you may object to processing based on legitimate interests
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at info@monlavero.com. We will respond within one month of receiving your request.
7. Complaints
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), reachable at www.autoriteitpersoonsgegevens.nl.
8. Security
Monlavero takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to perform their duties.
9. Cookies
Our website uses cookies. For detailed information about the cookies we use and how you can manage your preferences, please read our Cookie Policy.
10. Changes to This Policy
We may update this privacy policy from time to time. The most recent version is always published on this page with the date of last update indicated at the top. We encourage you to review this policy periodically.